Shipping
How your order gets to you
Every order is dispatched using a fully tracked service. This isn't something I'm willing to cut corners on — I want you to be able to follow your parcel from the moment it leaves the workshop, and I want the peace of mind of knowing it has arrived safely with you. Especially at busy times of year, a tracking number makes all the difference.
As all pieces are made to order, I aim to have your item ready and dispatched within approximately two weeks of your order being placed. For bespoke or commissioned pieces this may take a little longer — I'll always be in touch to confirm an approximate dispatch date before I begin.
| Destination | Estimated delivery | Service |
|---|---|---|
| United Kingdom | 2 days | Tracked |
| International | 10–21 days | Tracked |
Need it sooner? If you have a specific date in mind — a birthday, an anniversary, a wedding — please get in touch before ordering and I'll do everything I can to make it happen.
If you'd like to order something that isn't currently listed on the site, or have something particular in mind that you'd like made especially for you, please use the contact form and let's talk through what's possible.
Returns & exchanges
Not quite right?
I want you to love your piece. If for any reason you're not completely happy, please get in touch within 28 days of receiving your order and I'll arrange an exchange or refund — providing the item hasn't been worn and shows no signs of damage.
Please note: Commissioned, personalised, and made-to-order pieces that have been created to your specific colour or design choices cannot be refunded or exchanged, as they have been made exclusively for you.
Once your return has been received and inspected, I'll send you a confirmation by email. Your refund will then be processed back to your original payment method, typically within a few working days depending on your bank or card provider.
How to return
Sending something back
Before sending anything back, please use the contact form to let me know — I'll confirm the return address and make sure everything is in order before your parcel is on its way.
- 1 Contact me via the contact form within 28 days of receiving your order, letting me know the reason for the return.
- 2 Once confirmed, pack your item securely in its original packaging where possible.
- 3 Send the item using a tracked service and obtain proof of postage — I'd recommend this for your own peace of mind.
- 4 Once received and inspected, I'll process your refund or exchange and be in touch by email.
Return postage costs are the responsibility of the customer. I'm unable to accept responsibility for items lost, damaged or delayed in return transit, so a tracked service is strongly advised.